PPO Roles And Responsibilities Tutorial: Why Is It Important In 2021?

Ajay Ohri


The product owner is a scrum production job for someone who defines the company or customer base and is in charge of collaborating with the user group to determine which functionality can be included in the finished product. This article will discuss PPO, PPO full form, production planning and control, incident management, change management process, and process manager.

  1. Process Owner
  2. Process Manager
  3. Process Practitioner
  4. Capacity Management Process Owner
  5. Capacity Management Process Manager
  6. Availability Management Process Owner
  7. Availability Management Process Manager
  8. IT Service Continuity Management Process Owner

1.Process Owner

In the implementation of Six Sigma, the function of a process owner is critical. A Process Owner is an individual who is responsible for the process’s success and oversees it regularly. He is sometimes the one in charge of his team’s deliverables and action items. He works as a Subject Matter Expert on occasion, designing and managing the technical aspects of the process. In both cases, his cooperation and assistance were essential to the progress of a Six Sigma project.


  • Is an SME: Is a Process Owner: Is a Process Owner: is a Process Owner: is a Process Owner: is a Process Owner: He is well-versed in the whole process, including the inputs, outputs, raw materials and services needed, supplier and consumer specifications, interactions with other systems, and so on.
  • Manages Training & Feedback: He controls his team’s and Leads’ talents and experience. He outlines the skills that should be considered when recruiting, determines training requirements, creates a training program, and evaluates and provides success reviews to his staff.
  • Manages the Team: He sets the team’s goals based on the organization’s vision and goals, leads the team in following the plan and strategies, inspires and motivates the team to increase their results, and develops a career direction for his team members.

2.Process Manager

Process Manager, also known as enterprise Process Manager, has the main responsibility of evaluating and improving company procedures. They can work in any department of a company and any industry, but they are most commonly used in manufacturing and production. Process Manager maintains that corporate processes run well and make any updates or upgrades. They log current procedures and enhancements, predict potential outcomes of process changes, review adopted changes, and make necessary changes to workflow, schedules, or other processes. Process Manager also presents their conclusions and recommended changes to department heads and other upper-management figures to incorporate reform in the examined business processes.

3.Process Practitioner

Internal or foreign employees, vendors, contractors, and even consumers and clients may be process practitioners. They are the “doers” of the operation, with their operations spanning many classes and systems. This position must be addressed when planning, executing and handling the systems, regardless of how you identify Process Practitioners. The addition of a Process Practitioner position could aid organizations in the creation and management of RACI matrices.

4.Capacity Management Process Owner

Resource management guarantees that existing capital is properly used and that potential capacity requirements are met in a cost-effective and timely manner. During the Service Strategy and Service Design processes, capacity management is taken into account.

  • Forecasting and making strategies for potential business needs are part of the Business Capacity Management sub-process. It is accomplished by using current data on resource usage by multiple providers.
  • Business Capacity Management: This sub-process is concerned with determining how an IT service works and resource use and variance to design an acceptable service agreement.
  • Component Power Management: This sub-process guarantees that are existing IT resource components, such as network capacity and bandwidth, are used to their full potential.
  • CMIS (Capacity Management Information System): CMIS keeps an up-to-date inventory of services, commodities, and other data used by all Capacity Management sub-processes.

5.Capacity Management Process Manager

The roles of the power management Process Manager are usually as follows:

  • Involved in the capacity management process as a conventional process planner.
  • Interfaces between capacity management and other systems, such as service level management, availability management, IT service continuity management, and information security management, should be coordinated.
  • Ensure that there is sufficient IT capacity to satisfy service standards expected and that senior IT management is properly briefed on how to balance capacity and demand and maximize the usage of available capacity.
  • Identifying capability needs with the service level manager by consultations with market users

6.Availability Management Process Owner

The owner of an availability management process is in charge of ensuring that the goals of Availability Management are fulfilled. This covers obligations such as:

  • Assuring that all current facilities meet the service level agreements (SLAs) agreed upon with the company.
  • Assuring that the new services are planned to meet the business’s minimum availability requirements and validate the final design to meet the business’s minimum availability requirements for The services.
  • Assisting in the investigation and diagnosis of any accidents and complications that result in service or part compatibility issues or unavailability.
  • Participating in the design of the IT infrastructure, which includes defining the hardware and device availability specifications.

7.Availability Management Process Manager

The roles of the availability control project manager are usually as follows:

  • Ensure that the amounts of IT availability needed are cost-justified by working with financial managers for IT services.
  • Maintaining and finishing a timeline for all availability mechanisms’ availability checking.
  • After a big market transition, ensuring that all availability checks and plans are reviewed.
  • Assisting in risk evaluation and control for defense and IT service continuity management.
  • Proactively enhancing service availability and leveraging IT infrastructure availability to achieve cost-effective upgrades that have a measurable impact on the company.
  • Developing, updating, periodically evaluating and availability management information system and a forward-looking availability strategy to maximize total availability of IT services and infrastructure resources to meet current and potential business capacity requirements.

8.IT Service Continuity Management Process Owner

The IT Service Continuity Manager is in charge of ensuring that IT Service Continuity Management’s objectives are met. This covers roles and activities such as:

  • Creating and preserving the company’s continuity policy
  • Identifying possible service continuity problems and, if applicable, invoking the Service Continuity Plan
  • Managing the Service Continuity Plan when used, including failover to a secondary site and restoration to the main site.
  • Conducting post-mortem analyses of service continuity checks and invocations, as well as taking corrective steps as required
  • Developing and managing ITSCM programs to ensure that the business’s recovery goals are met at all stages.
  • Assuring that all IT support areas are ready and willing to act if the continuity plans are invoked.


Proxy Product Owner(PPO) is considered a SCRUM antipattern by many. A PPO usually perform activities that are usually done by a product owner. The key explanation for this is that the Product Owner is a single responsible entity for the product, and SCRUM does not identify the PPO – PO tandem. Even “don’t let the turkeys get you down,” since the Product Owner is regularly exposed to major vulnerabilities when managing the software products of a complicated product with several, sometimes scattered development teams, and this is particularly true for R&D augmentation throughout the nearshoring model.

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