Terms & Conditions

Welcome to our Website. Please read the following terms and conditions as these terms of use (“Terms”) constitute a legally binding agreement between you and the Company regarding your use of the Site and/ or the services provided by the Company, which includes but are not limited to access to Website, videos, and other educational content, presentations, case studies, quizzes, assignments, data sets and availability of various types of content through the Site or any mobile or internet connected device or otherwise (the Services). You also represent that you are an individual and not a corporation. YOUR ACCESS OR USE OF THE SITE OR SERVICE SHALL MEAN THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THE TERMS. By accessing or using any Website or Services, you also represent that you have the legal authority as per applicable law (including but not limited to age requirement) to accept the Terms on behalf of yourself and/ or any other person you represent in connection with your use of the Site or Services. If you do not agree to the Terms, you are not authorized to use the Site or Services. The Company reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms at any time by posting the amended Terms. Please check these Terms periodically for changes. Your continued use of the site or Services after posting changes constitutes your binding acceptance of such changes. In addition, when using any particular services, you may be subject to any posted guidelines, rules, product requirements, or sometimes additional terms applicable to such services. All such guidelines, rules, product requirements, or sometimes additional terms are hereby incorporated by reference into the Terms. The terms, “Jigsaw Academy” or “UNext Jigsaw”, “us,” or “we” refers to the owner of the website with the company registration number of U80301KA2011PTC056734, registered in Bangalore at the address below:

UNext Towers, NO.1/1,

SWAMY VIVEKANANDA ROAD, OFF MG ROAD,

NEAR TRINITY CIRCLE, HALASURU, BANGALORE, 560008,

The term ‘you’ refers to the user(s) or viewer(s) of our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Whenever referring to the software third party companies such as Tableau or SAS Institute, the phrases “Tableau Software”, “SAS Software”, “by Tableau” or “by SAS Institute” are mentioned. The use of the logo or any other third-party-owned graphic symbols, logos, icons, or images does not imply any ownership of the logos/ symbols /images.

All trademarks reproduced on this website that is not the property of or licensed to the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/ or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without UNext’s prior written consent.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of a purchaser or cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

By filling out any forms on this website or logging in using your social login, you agree to receive email and/or SMS reminders.

UNext may also send you promotional emails/ SMSs, to which you can unsubscribe by using the unsubscribe option given or by sending an email to info@u-next.com. You will be unsubscribed within 30 days.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

 

Course Specific

University partnership programs are governed by their own T&C, which will supersede any terms outlined below. Please ask the admissions or support team for the course-specific T&C, FAQs, or Handbook.

Please note that UNext or any partner University reserves the right to change the program design, format, number of sessions, certificate format, and terms in the program or can incorporate any such change deemed necessary by the institute without prior intimation.

 

Installment Payment Policy

Installment payments are available at UNext’s discretion when you purchase certain courses or combinations of UNext courses. When available, the installment payment schedule will be outlined in the offer letter/over email communication.

Failure to pay installments on or before the due date will lead to UNext revoking your access to all courses in your purchased combination of courses. We will reinstate your course access only upon full payment of the overdue installment(s). We reserve the right to levy late payment fees. We may also discontinue the course and refuse further access if the fees is not paid on time.

We offer 1 week of grace period around the payment, as per the program. After the grace period, the access is blocked, and a late fee of INR 5,000, including GST, is charged to the user. The late fee and grace period may be changed and will be updated in the Terms.

 

Course access period

As of August 2022, the access period varies from 3 months to 30 months. The maximum period of access for any course is 30 months.

For select courses sold before 2018:

UNext defines the lifetime of a course as 3 years, after which the course is typically updated, and the older course is no longer available. Initial access will be given for a period of 24 months, and every successive access allotment will be done only upon a written request from you. Access to additional 3 months based on request. Send an email to support@u-next.com to request an extension of the course.

We reserve the right to modify access as per the company’s discretion. We may also terminate or retire a course if the content becomes outdated and we no longer offer the course. Access to the terminated courses will be removed from users. We will provide a minimum of one months’ notice in such cases.

You can take paid extension in access period in certain circumstances. Access extension can be taken only 1 month before the official access period ends.

An extension can be given only upon a written request. Management reserves the right to accept or reject extension requests on a case-to-case basis. The fee for each month of extension is INR 5,000 + GST.

The extension can be up to three months only. The extension cannot be provided beyond a period of three months from the initial course access close date under any circumstance.

 

Deactivation policy

If a user does not access the LMS for over a month, University/Academic Institution and UNext reserve the right to temporarily deactivate his/her user id.

 

If a user does not access JLC for over 3 months, UNext reserves the right to block his/her user id for inactivity, and re-activation charges may apply.

 

Course Access and Duration

All our courses have a shelf life and are disabled once the content becomes less relevant or in case of any changes in third-party agreements such as SAS, IBM or other partners. UNext reserves the right to discontinue the course at the end of the shelf life of the course or end of the agreements in such cases.

Each program and course have specific Course/Program Duration and Access Duration.

 

The Course Duration or Program Duration is the period during which you may access online or in-person instructor-led classes (if applicable for your courses), faculty support, technical support and have the ability to get certified for the course or program.

After the Course Duration or Program Duration ends, students are neither eligible for faculty support nor certification.

The Access Duration is the period during which the students have access to the LMS. Access Duration is longer access to the LMS, than Course Duration/ Program Duration. The period when Course Duration/ Program Duration has ended, but Access Duration is valid, is meant for students to review the content for their work and placement needs.

Duration for Course Duration, Program Duration, and Access Duration may be changed at University/Academic Institution’s discretion, and the latest duration reflecting in JLC/Rubric will be valid and supersede any early communication.

 

Course Cancellation & Refund Policy

By enrolling for any single or combination of UNext courses, whether purchased by you or a third party on your behalf, at full price or on a special offer, the refund policy will be as follows:

  • The course-specific pages and offer letters have T&C that supersede the details in the UNext’s current section’s generic T&C page details.
  • For UNext courses, the paid fees are not refundable under any circumstance.
  • Participants will be allowed to move to the next cohort if they cannot complete the course in the current cohort due to genuine, unavoidable circumstances. A maximum of one transfer is permissible. The transfer is not guaranteed and will be subject to the availability of seats in the future cohort. The change will involve charges, including a batch change fee and the differential program fees. We will communicate the amounts to you on request.
  • Other courses
    • All other partner courses, SAS courses, self-paced online courses, and any other courses not listed herein are non-refundable

 

Batch Change

For students who make a formal request within one month of the program commencement date, when live classes happen in-person or online, a student may be allowed to move to a subsequent batch, subjected to the following conditions:

  • The student provides a valid reason with proper documentation to the Head of Program (HOP) and the HOP agrees to the request.
  • The batch change is not guaranteed and subject to seat availability in the new batch.
  • A maximum of one batch change allowed.
  • Next batch needs to be ideally within same FY or 6-month of original course.
  • The fees for the new batch will apply. In case of any increase in fees, the fee differential needs to be paid.
  • They will be unenrolled from existing batch and enrolled to new batch.
  • For long-duration programs, the initial installment plan will apply. At least 50% of the course fees must be paid before the student is allowed to join the next batch.
  • In addition, a batch change fees of 10% of the agreed course fees will apply.
  • The request period is within the first month of the program duration and not the access period.
  • After the first month of the program duration, batch changes are not permissible under any circumstances.

 

Certification Criteria

The certification criteria for each course are outlined on the offer letter/course page. Certification is a combination of:

  • Completing graded assignments and scoring the minimum marks/grades
  • Completing a project and viva as per the satisfaction of SME/Mentor
  • Minimum Attendance as per program requirements
  • If a student meets all criteria, UNext and or the University will initiate the certification process
  • All graded assignments are clearly specified in the LMS; they are different from practice, non-graded assignments or practice assignments. UNext includes one end-of-course certification exam with the course fee.

Some courses do not allow for multiple attempts. In others, if a student requires a repeat of the end of course certification exam, an additional fee may apply for each repeat exam.

 

Student Integrity and Misconduct – Policy

UNext (hereafter “Academic Institution”) is committed to offering its students excellence in learning experiences and outcomes. It aims to provide a learning environment that fosters and instills in all students the qualities of independent scholarly learning, critical judgment, academic integrity and ethical sensitivity.

All community members share responsibility for maintaining the academic standing of the University/Academic Institution.

Students have a responsibility to maintain the highest standards of academic integrity in their work and ensure they appropriately acknowledge the ideas, interpretations, words or creative works of others. Students are also expected to maintain proper conduct and the highest standards for behavior.

 

Objectives

The objectives of this policy are to:

  • Promote the principle of mutual respect by informing students of behavior which the University/Academic Institution community considers appropriate
  • Discourage behavior which the University/Academic Institution community considers inappropriate
  • Implement fair and just procedures for dealing with possible cases of misconduct
  • Provide for the imposition and enforcement of penalties for misconduct

 

Student Misconduct

Definition of academic misconduct

Academic misconduct is conduct on the part of a student (including conduct during practicums or placements in their capacity as a student of the University/Academic Institution) that

  • Hinders the pursuit of academic excellence and includes cheating, collusion and plagiarism
  • Seeks to gain for himself or herself, or for any other person, any academic advantage or advancement through the improper use of University/Academic Institution facilities, information or the intellectual property of others; or
  • Constitutes research misconduct

Without limiting the generality of section above, instances of academic misconduct include

  • Making a false representation as to a matter affecting a student as a student
  • Tampering, or attempting to tamper, with examination scripts, class work, grades or class records
  • Failing to abide by reasonable directions of a member of academic staff in relation to academic matters, including directions regarding individual responsibility for the submission of assessable work or any other direction by academic staff relating to the undertaking of courses or assessment at the University/Academic Institution
  • Acquiring, or attempting to acquire, possess, or distribute examination materials or information without approval
  • Impersonating another student, or arranging for anyone to impersonate a student in an examination or other assessment task
  • Giving to the University/Academic Institution a document that the University/Academic Institution requires of the student (e.g. medical certificate or other supporting documentation) which is false
  • Altering group assessment work of participating students without the collaborating students’ consent; or
  • Failing to comply with a penalty imposed under this policy

Definition of general misconduct

General misconduct is conduct on the part of a student that–

  • Impairs the reasonable freedom of others to pursue their studies, research, duties and other lawful activities in the University/Academic Institution or on University/Academic Institution land or sites or to participate in the life of the University/Academic Institution; or
  • Amounts to improper use of University/Academic Institution facilities or information or improper use of the property of others on University/Academic Institution land or sites

Without limiting the generality of section above, instances of general misconduct include conduct where a student is –

  • Behaving in a manner that prejudices the reputation of the University/Academic Institution University/University/Academic Institution
  • Engaging in unlawful or criminal activity on University/Academic Institution land or sites
  • Engaging in conduct contrary to the relevant placement policy, procedure or agreement during practicums or placements in their capacity as a student of the University/Academic Institution
  • Damaging or destroying University/Academic Institution property (including without limitation library books or computing hardware or software by deliberately releasing computer viruses or in some other way)
  • Misusing University/Academic Institution facilities, systems and equipment, to engage in illegal activity or activity prohibited by the University/Academic Institution’s rules and policies (e.g. computer hacking or infringing copyright)
  • Stealing, removing or misappropriating University/Academic Institution property or equipment
  • Harassing, vilifying, bullying, abusing, threatening, assaulting or endangering staff, students or other members of the University/Academic Institution’s community directly or by other means of communication
  • Unreasonably disrupting staff or students or others from undertaking their normal activities at the University/Academic Institution
  • Failing to follow reasonable directions of an employee of the University/Academic Institution
  • Altering, falsifying or fabricating any document or record of the University/Academic Institution (e.g. altering an academic transcript)
  • Altering or falsifying any documentation that the University/Academic Institution requires of the student (e.g. medical certificate or other supporting documentation)
  • Divulging confidential or personal information relating to any University/Academic Institution matter, staff member or student (e.g. employment records, in-camera committee discussions) in circumstances where there is no reasonable or lawful excuse for doing so
  • Behaving inappropriately in an activity (e.g. in the virtual and physical environments such as e-learning sites, face-to-face classes, or meetings), in a facility in or under the control or supervision of the University/Academic Institution or a recognized University/Academic Institution student association
  • Refusing or is unable to identify him/herself or produce a Student ID card when asked to do so by an officer of the University/Academic Institution (e.g. security officer, examination invigilator)
  • Knowingly providing false or misleading information to staff of the University/Academic Institution
  • Using taped, recorded or videotaped lectures, tutorials, or other classes in a way that infringes another person’s privacy or the University/Academic Institution’s or any other person’s intellectual property rights (e.g. by publishing or distributing a recording without permission); or
  • Failing to comply with a penalty imposed under this policy

 

Student Rights

In accordance with the requirements of procedural fairness, students have the right to –

  • Have a case of alleged misconduct dealt with as promptly as possible
  • Receive a copy of, or an opportunity to inspect, all relevant evidence held by the decision-maker
  • Be given an opportunity to appear before the decision-maker to answer the allegation
  • Appeal a decision to a designated person or body who is not the decision-maker

 

Placement Terms & Conditions

The UNext’s placement cell helps the students in the following manner:

  • CV Review
  • Ready Question Bank for Job Interviews
  • 1 preparatory interview and 2 additional mock interviews based on interview calls & job roles
  • Distribution of CV with placement agencies and companies hiring from UNext

To be eligible for participation in the placement activities, students will need to meet the following criteria:

  • Meeting all the terms & conditions as highlighted in the Placement Guarantee/Assistance letter
  • Successful completion of certification
  • Successful completion of related assessments, assignments

There are several guidelines that students must follow to ensure there is no breach of trust with UNext or the company. To remain eligible for other potential interviews and not be disqualified from other placements activities, students must ensure:

  • They must strictly keep the UNext’s placement cell copied on any communication with the company
  • If UNext has forwarded a student’s resume for a company and the student is shortlisted for an interview, he/she should inform University/Academic Institution/ UNext of the same
  • If the student decides not to appear for the test/interview, he/she should inform the placement cell as much in advance as possible and give adequate prior notice
  • If the placement cell receives verified genuine feedback from the company that the students are not taking the process seriously, which could include but is not limited to behavior such as lack of punctuality, non-response to calls or emails, no-show for interviews and also fails to communicate this to UNext/ the company, this will not be acceptable
  • Once a student receives an appointment/offer letter it is assumed that the student will join the company. If the selected student does not join, then they should inform the placement cell immediately. Failure to communicate the same to UNext and the company will not be acceptable
  • If the student rejects two job offers, then he/she cannot apply again, and his/her name will be removed from the placement cell activities

Any queries on placements must be clarified through the placement cell only and not through any other departments or representatives of UNext.

 

Refer a Friend

  • Referrer must submit lead (including at a minimum lead name and telephone number) either online or by contacting counsellor
  • This referral program is designed in such a way that up to 10% (maximum of INR 36, 750) of the course selling price will be given as a referral bonus net of discounts
  • What is mentioned about, applies to 1st enrolment. All referral amounts mentioned above are for the 1st program enrolled by the new referee
  • Selling price is considered before GST and net of any discounts/scholarships
  • For all the programs, your friend/friends should have enrolled within 45 calendar days from the date you have referred on this page, stating that you are referring them. This is in order to make sure that you get the benefit
  • If UNext receives the lead from multiple referrers, the referral fee will be paid only to the referrer who first submits the lead (indicated by the date of entry into the CRM)
  • Your friend should not be an existing student or should not have made an inquiry in the last 60 days. Referral Lead, if exists in the database, would be verified, and upon inspection, the referral could be accepted/rejected. Determining whether the customer is new is subject to the sole discretion of UNext
  • Referral amount can be claimed once your friend has purchased the course, made the payment as per the payment norms
  • The referee must not cancel the order and the order must not be returned or refunded
  • The referrer is eligible for referral credit only on the first transaction of the new referee
  • Referral can only be processed as an amazon voucher and cannot be adjusted in any instalments, discounts in instalments or for a similar value complimentary course
  • Referral vouchers are non-transferable and cannot be redeemed or exchanged for cash, credit, or another course/program
  • This is a one-way referral campaign. Which means that the friend you are referring cannot refer you back for any program with us. For example, under no circumstances can A refer B and B refer A
  • In case of any dispute, the management reserves the right to the final decision
  • TDS and other taxes will be deducted as applicable
  • Referrals cannot be claimed in case of blood relations/Spouses/Siblings/Cousins. For Example (Brother-Sister; Husband-Wife; Father-Son/Daughter etc.)
  • The above can be considered as a referral when the referrer is already a student with us. For Example: Brother referring sister, can be a referral in case brother is already an existing student with us

 

Jigsaw LMS

Jigsaw LMS is named Jigsaw Learning Center i.e. JLC for short. For access on desktop or laptops, we recommend the current and first previous major releases of the following browsers:

For mobile app, the version supported is Android 4.0 (Ice cream Sandwich) or iOS 11.4 and above.

 

UNext & Jigsaw Trademark

The UNext & Jigsaw logotype and logomark have been created and their use is exclusive to UNext Learning Private Limited & Jigsaw Academy Education Private Limited. One may not use these logotype and logomark in any commercial or marketing context other than as expressly permitted through explicit written permission from UNext Learning Private Limited & Jigsaw Academy Education Private Limited to do so.